[COMPLETED] Services Disruption - wp15 - 72.18.132.16

Date: 30th Dec 2018

Time: 08:00 PM MST


Service Disruption update:

All services for affected server is started responding and will now resume their operation without any noticeable service impact.

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Date: 30th Dec 2018

Time: 07:30 PM MST


Service Disruption update:

BMR on the server is completed but currently have PHP and Apache service got an error and our engineers are working on it.


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Date: 30th Dec 2018

Time: 04:30 PM MST


Service Disruption update:

Second BMR process currently running at 81.04%


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Date: 30th Dec 2018

Time: 03:30 PM MST


Service Disruption update:

Second BMR process currently running at 71.95%


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Date: 30th Dec 2018

Time: 02:30 PM MST


Service Disruption update:

Second BMR process currently running at 49.91%


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Date: 30th Dec 2018

Time: 01:30 PM MST


Service Disruption update:

Second BMR process currently running at 29.63%


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Date: 30th Dec 2018

Time: 12:30 PM MST


Service Disruption update:

Second BMR process currently running at 6.75%


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Date: 30th Dec 2018

Time: 11:30 AM MST


Service Disruption update: 

After completing BMR, the server was unable to up so need to BMR again. 

BMR process currently running at 0.2%


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Date: 30th Dec 2018

Time: 10:30 AM MST


Service Disruption update:

BMR process currently running at 93.86%


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Date: 30th Dec 2018

Time: 9:30 AM MST


Service Disruption update:

BMR process currently running at 84.6%


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Date: 30th Dec 2018

Time: 8:30 AM MST


Service Disruption update:

BMR process currently running at 80.0%


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Date: 30th Dec 2018

Time: 7:30 AM MST


Service Disruption update:

BMR process currently running at 58.0%


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Date: 30th Dec 2018

Time: 6:30 AM MST


Service Disruption update:

BMR process currently running at 40.0%


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Date: 30th Dec 2018

Time: 5:30 AM MST


Service Disruption update:

BMR process currently running at 18.5%


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Date: 30th Dec 2018

Time: 4:30 AM MST


Service Disruption update:

BMR process currently running at 4.0%


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Date: 30th Dec 2018

Time: 3:30 AM MST



Service Disruption update:
Our engineers are now working on Bare Metal Restoration (BMR). 


BMR process currently running at 0.13%

What is BMR?
Bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.

We will provide you with the latest updates on our close monitoring and developments from time to time.


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Dear Valued Customers,


Date: 30th Dec 2018

Time: 1:25 AM MST

ETA : N/A


*** Only clients hosted on the servers wp15 will be affected ***


Service Disruption Details:

Our monitoring system has detected HTTP service for these servers has not been responding.


We will perform a details check on the servers and post other updates once it becomes available.


Service Disruption Affects:

During the service disruption period, All services will not be available.


Best regards,


Technical team

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